permanent  | redmond, washington
Compensation:  |  Reports to:
Date posted:

Dynamics 365 Licensing and Pricing Escalation Point of Contact:

Drive Tier 2 licensing support, Yammer escalation monitoring, email inquiries (both internal and external) and system set up issues. Facilitate v-team activities to handle product licensing escalations and enhance policy and guidance.

  • Monitor Dynamics 365 Licensing portal for T2 escalations (LicenseQ and Licensing Concierge) and ISV channel weekly
    • Research and provide answers for applicable inquiries
    • Redirect T3 escalations to subject matter experts
    • Report licensing assets issues and review content as necessary
  • Monitor Pricing and Licensing Yammer inquiries weekly
    • Report licensing assets issues and review content as necessary
  • Build and deliver licensing training content to licensing support channels

 

Responsible for the development, editing, and delivery of FAQ documents, bill of materials, trainings and marketing collateral for the Dynamics 365 applications licensing, as well as the cascade of these assets to CELA and team members for approval. 

  • Collect feedback from users to address pain points with licensing
  • Build and review content with subject matter experts
  • Publish assets via web pages, online portal, and field readiness
  • Ensure proper notification of functionality discontinuation, new product availability, and news and events