permanent  | redmond, washington
Compensation:  |  Reports to:
Date posted:

Scope:

  • Working with subject matter experts and other writers to draft accurate content around technical processes and concepts.
    • Capture technical process and concepts from SME
    • Work with SME to validate information
  • Manage timelines and releases
  • Writing precise technical content based on a particular style guide
  • Review and edit content with SMEs
  • Create sketches, diagrams or charts to accompany written content for illustrative purposes
  • Research and observe user groups to ensure content effectiveness
    • Meet with user groups to validate information and identify content/learning gaps (Marketing Ops, Engineering, Business Stakeholders)

 

 

Requirements:

  • Technical writing experience
    • Conceptual Overviews (capturing low-light and highlights depending on audience)
    • Process and Workflows
    • Storytelling
  • Familiarity with marketing automation tools (nice to have)
  • Writing style: plain and rational
  • Knowledge on formatting technical content
    • Code
    • Process, workflows, diagrams
    • How to and check lists
  • Experience using technical documentation tools
  • Have some level of design sense
  • Effective communication skills
  • Copy editing