Great Expectations

One of the first lessons you learn in any half decent business/organization is the importance of setting expectations correctly, and resetting them when required. It’s a principle I have espoused to my teams, big or small and it stands them in good stead.

While in a large corporation it is often the simple manipulation of commitments made to ensure that whatever you deliver will not fail to impress, at a services company this can often make the difference between success and stinging failure. This was interestingly brought to the fore

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