The Customer Success group is responsible for driving deployment, adoption and usage of Microsoft products and technologies with business customers. This is a growing, innovative team who is spearheading and redefining Customer Success within Microsoft. This role is supporting the Business Architect team focused on Teams, Yammer and Windows as a Service (WaaS).
Responsibilities:
- Manage programs to support scenario prioritization, capability maps, roadmaps, proposals, and business cases for the customer which are used throughout the solutions lifecycle
- Research, document and evangelize customer wins
- Build worldwide best practices from engagements
- Provide ongoing program analysis and reporting
- Build relationships and engage regularly with the field, drive deliverables where needed
- Create monthly executive newsletter and field facing newsletter
Qualifications:
- Strong cross team collaboration and field engagements experience
- Able to work autonomously with minimal direction
- Strong written, oral and executive communication skills
- Product knowledge of Teams, Yammer and WaaS
- High level understanding and relating product technology, strategy and direction to business needs
- Strong program/process implementation skills with ability to contribute insights and new ideas
- Bachelor degree