The Customer Success group is responsible for driving deployment, adoption and usage of Microsoft products and technologies with business customers. This is a growing, innovative team who is spearheading and redefining Customer Success within Microsoft. This role is supporting the Business Architect team focused on Teams, Yammer and Windows as a Service (WaaS).

Responsibilities:

• Manage programs to support scenario prioritization, capability maps, roadmaps, proposals, and business cases for the customer which are used throughout the solutions lifecycle
• Research, document and evangelize customer wins
• Build worldwide best practices from engagements
• Provide ongoing program analysis and reporting
• Build relationships and engage regularly with the field, drive deliverables where needed
• Create monthly executive newsletter and field facing newsletter

Qualifications:

• Strong cross team collaboration and field engagements experience
• Able to work autonomously with minimal direction
• Strong written, oral and executive communication skills
• Product knowledge of Teams, Yammer and WaaS
• High level understanding and relating product technology, strategy and direction to business needs
• Strong program/process implementation skills with ability to contribute insights and new ideas
• Bachelor degree

The Microsoft EDGE Team has an opening for a strong Marketing Program Manager to run the day to day operations for field GTM efforts. The ideal candidate will have a strong GTM background, experience working with the M365/O365 team and be familiar with the Microsoft field structure.

Key Responsibilities Include:

• Report on program analytics and measure impact within the field
• Engage and influence stakeholders across Microsoft M365/O365 Organization
• Follow-up on deliverables to ensure milestones are being met
• Achieve operational objectives by completing action plans, determining process improvement and implementing change
• Manage and resolve higher scope issues
• Escalate when necessary to manager

Requirements:

• Experience with managing GTM programs
• Field/Sales Engagement
• Able to influence and navigate highly complex organizations/stakeholders
• Knowledge of performance and impact evaluation/business analytics
• Able to handle high-level and time critical deadlines and deliverables across groups
• Strong communication, interpersonal skills and cross-boundary collaboration skills

The Microsoft C&E Team has an opening for a Senior Project Manager. The ideal candidate will be a superstar Project Manager, have strong communication skills, have L100 knowledge of Azure and Windows Server, and know how to get things done at Microsoft.

Key Responsibilities Include:

• Drive Rhythm of Business (ROB) for the team.
• Develop and implement business processes for the team, ensuring they are consistently adopted and followed.
• Help establish accountability across the team by making sure appropriate milestones and measurements are built into business and project plans.
• Accountable for the communications from the organization, including SharePoint, Teams, and other collaborative methods.
• Manage team schedules, team meetings, monthly business reviews, etc.
• Support the team with business analytics & insights activities as they arise.

Skills/Capabilities:

• Deep experience managing projects/programs at Microsoft 

• Able to influence and navigate highly complex organizations/stakeholders 
• Knowledge of performance and impact evaluation/business analytics 
• Able to handle high-level and time critical deadlines and deliverables across groups 
• Strong communication, interpersonal skills and cross-boundary collaboration skills 

The One Commercial Partner (OCP) organization plays a critical role in Microsoft’s cloud growth and digital transformation with customers. The Go To Market (GTM) team in OCP is responsible for driving the holistic go-to-market approach across the partner ecosystem for all customer solution areas (Modern Workplace, Business Applications, Apps & Infrastructure, Data & Analytics). Their mission is to accelerate Partner success in market through people, program, investments, and campaigns across the partner lifecycle. 

Responsibilities:

• Manage co-op and rebates for a new OCP pilot in Western Europe.
• Execute GTM plans with top OCP accounts to drive transformation of distribution partners as service providers
• Develop data-driven insights-based recommendations, including the voice of distribution partners as service providers 
• Own funnel analytics and reporting
• Manage Partner ROB

Requirements:

• 5+ years of experience in channel/partner marketing, audience (segment) marketing, product management, product marketing, or business development
• Relevant experience and understanding of IT reseller channel
• Proven track record of effective cross-group experience with positive collaboration feedback
• Demonstrated creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgement
• Bachelor’s degree (Sales, Marketing, Business Operations)